Customer Success Program

The Customer Success Program is the process we use to realize our goal of 100% customer success.

The program itself is simple. Our CEO speaks with each and every customer twice a year. During those calls, we review progress and establish measurable, customer-specific goals. These goals, and our progress against them, then form the basis of future calls.

Through this process, we stay laser focused on what matters most to each customer.

“Prologic’s highly scalable solution means that Ted Baker can add stores, warehouses and wholesale customers without any major impact on internal processes. We have worked closely with Prologic to help enhance the system to support us in growth areas, as well as keeping abreast of industry standards. I think Ted’s growth over the last ten years speaks for itself. This would not have been achievable without a reliable system for all of our key business processes.”

Craig Smith
Brand Communication Director
Ted Baker

Complete a Customer Success Call

These twice yearly calls between the Prologic CEO and the executive teams of each customer provide a unique opportunity to discuss the relationship, uncover improvement opportunities, share successes and gain insight into what is on the horizon at Prologic.

Success Call Agenda

  • Overview of the Success Program
  • Review of current success level and influencing factors
  • Development of a Success Plan for the coming year
  • Updates on Prologic
  • Summary

Define and Execute a Success Plan

Tailored to each customer, this comprehensive action plan clearly outlines how success is defined by the customer, notes where Prologic stands today and provides a roadmap of the steps needed to get to 100% customer satisfaction.

Achieving Success

Each customer’s success plan guides the Prologic team on how to deliver 100% success for that customer. A detailed timeline and regular checkpoints ensure the plan is always on track, even when a customer’s priorities shift. When success is achieved, the plan is revisited to ensure success is maintained consistently.